Product Leader · Innovator · Life Enjoyer

Frank Closset

Turning vision into products,
one customer problem at a time

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Customer obsession isn't a strategy. It's how I start every morning.

Frank Closset

Seasoned product leader. Customer-first. Radically transparant.

About me

Hi, I'm Frank — dedicated, dependable, and always thinking customer first. An effective communicator with deep technical and business acumen, consistently recognised for driving cross-functional teams to execute with excellence.

A team leader who values integrity and transparency above all. If I had to describe myself in a few words: product hacker, CX advocate, UX wannabe, and life enjoyer.

What keeps me busy?

In my spare time, I love spending time with my family, playing tennis, travelling the world, skiing, and hanging out with friends. Although my wife hates it, I love exploring new technologies because I believe having hands-on experience with what's deemed cool is absolutely crucial.

Product Hacker CX Advocate UX Wannabe Life Enjoyer

Where it all started

Education

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University of Leuven

I studied at one of the finest universities in Belgium — KU Leuven. Maybe some who attended a different institution might disagree, but it was undeniably a vibrant, inspiring city to study and live in.

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Degrees

I obtained two Master degrees: one in Applied Economics with a focus on international economy and strategy, and one in Business and Informations Systems Engineering.

Career

Professional

history

Past

I started my career in '99 at Trisoft. During that time I worked all around the world with global organisations, integrating Trisoft's Component Content Management solution into their tool chains and processes.

today

Current

I'm Head of Engineering for our Content Technologies division at RWS, leading teams in Belgium, Ireland, the Netherlands, UK, and Ukraine. I carry overall responsibility for product development and driving the content management experience to the next level.

assignment

Projects

I've worked with some of the largest organisations in the world.

Garmin Emirates McAfee Merck Sony HTC Huawei Autodesk NetApp Dell Intel HP Tesla VMware Wells Fargo
25+

Years of experience

100+

Team size

5

International team locations

∞

Customer problems solved

Product hacker.
CX advocate. UX wannabe.
Life enjoyer.

Present
2025

Head of Engineering

RWS · Content Tech

Took on ownership of the TimeArc product with a team in Ireland coming into RWS through an acquisition.

2025
2018

Head of Product

RWS · Tridion+Fonto

Leading 100+ professionals across 4 locations. Full ownership of the product strategy.

2018
2014

Senior Director Product Management

SDL

Led business & product strategy for a market-leading enterprise Content Management product. Thought-leader and speaker at conferences worldwide.

2014
2009

Chief Technology Officer

SDL · SCT Division

Led US expansion and M&A strategy. Worked closely with Fortune 500 companies including HP, Wells Fargo, Tesla, Dell and Salesforce.

2009
2005

Chief Technology Officer

Trisoft

Defined vision and go-to-market strategy. Grew US operations to 80% of total revenue. Played a pivotal role in the acquisition of the company by SDL.

2005
2000

Business Consultant

Trisoft

Defined and built the first version of a Structured Content Management solution that grew to capture 40–50% market share. Negotiated the IP buyout to commercialise the product.

2000
1999

Technical Consultant

Trisoft

Started career implementing and developing bespoke customer projects for global organisations.

1975

Born

Sint-Truiden, Belgium